One final number gave an answering machine that DF doesn't take phone calls and you're reverted to the website. Although the responses were generally quick I had much correspondence from many different agents. Use our price finder to easily find ferry connections and the best available ferry ticket prices to suit your needs. CT17 9TJ It is important to be careful when you fill in the passenger details during booking in order to avoid typos and spelling mistakes. Direct Ferries Limited has its registered address at Direct Ferries Ltd, 2-3 Three Rivers Business Centre, Felixstowe Road, Ipswich, Suffolk, IP10 0BF, United Kingdom. Would recommend at all cost, better buy is straight from actual company. Eveything was very simple and quick to use..I had no difficulties in using the site and had several choices of ferries. You can find the contact details of the local travel agencies in your booking confirmation email. Please note: prices rise as space becomes less available. It appears that my problem with Direct Ferries is not unique, they have a history, according to reviews on this site, of very poor responses and no responses at all to customer services issues. Thank you for booking with Direct Ferries. Requiring chains keeps traffic moving during storms rather than closing a pass or roadway. They might be sympathetic but if I remember rightly from your original post it was you who cancelled the crossing rather than them which was causing some of the airlines to play hardball re flights. useful to check schedule - best to book with operator directly, Terrible service, maybe not a scam but don't use them. According to Desaru Coasts website, therell also be a bus station coming soon. Anyone can write a Trustpilot review. The prizes changes after you first buy the ticket. Thank you for booking with Direct Ferries. Please note that online requests for ticket changes can only be processed during business hours. Joint ferry and minivan ticket from Koh Lipe to Phuket can save you hassle of booking them separately. They said it would take 48 hours to confirm. Click here to visit our dedicated page for further information on the COVID-19 situation, including vouchers, cancellations, refunds and sailing changes. We are easy to contact through our contact form on our website. As a result of the above incident, my BRP (resident permit) was also stolen. If the system detects something that potentially contradicts our. Due to data protection laws were not able to process cancellation requests by email. pack jumper cables, ice scraper, warm clothing, snacks and water. Ferryhoppers business hours are: weekdays 08.00 - 18.00 and Saturday 10.00 - 15.00 (EEST). Will never use again Date of experience: December 21, 2022 Reply from Direct Ferries All the above incident has been recorded with the police. When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site. Dear Customer,Thank you for your feedback.After looking into the details of your amendment requests, we noted you requested to change your return journey for January 2023. Booked Algeciras to Tangier Med recently using FRS. WebWhen boarding begins, the gate will open and your boarding pass will be collected as you board the ferry. Debbie Allen And Phylicia Rashad Drop Gems Just In Time For. I wasn't happy then but it was very hard to get in contact with anyone to discuss so let it go. Thank you for contacting Direct Ferries to request a cancellation to your booking DFP*****8 with Brittany Ferries on 08/04/2020. Please don't hesitate to contact us, if you have any queries. The amount for which you will be refunded depends on how much time remains between the cancellation and your departure. In case of a totally different name filled in, we advise you to contact us so that we can check what the possible options are. WebScore: 4.3/5 (13 votes) . You can request a cancellation either through the My Bookingsection on our website or by completing our online contact form. Left multiple messages on the website, asking for help or contact, sent emails every day for two weeks. This company is totally unreliable and impossible to contact. P&O Ferries Your booking was made a week before the departure but you have only contacted us about this 2 weeks after the departure. Because if this I am no longer able to travel as I would need my BRP to enter the UK on my return. You should thus make sure that all passenger details are written exactly as they appear on your personal documents. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register. Your help will truly be appreciated. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. According to the rules of the ferry operators, you must make your request at least 3 days (72 hours) before the scheduled departure. Thousands of top-named brands Direct Ferries - More No way of calling them. The easiest and cheapest way to cancel your booking and request a refund is to log into My Account and request the cancellation there. It is very difficult to amend my ferry ticket online, even though I purchased a flex ticket which allows free changes or a fee of only 10 euros, it is asking me to pay the WHOLE fair again on the website to make the change. there is no direct ferry/ cat except on a tuesday, and i want to avoid going via split. Ended up cancelling my booking completely as i couldn't communicate with anyone to explainmy problem. Less than 24-hours or failure to show for travel. I was referring to the company changing their cancellation terms retrospectively. Email. This depends on the type of ticket you have booked, but in most cases you will be able to amend your booking. You'll need to either book a new one way sailing for your return trip or cancel your original booking and make a new booking. Ferry Tickets Changes, Cancellations & Refunds, Ferry Trip Planning, Booking & Useful info. Unfortunately we have no influence on the prices of the ferry company.You have not agreed to the charge online and have not confirmed the amendment. Wight link did it for free and refunded Direct Ferries who promised to refund 160 within 5 days. You are using an out of date browser. Find the crossing you want and book your ferry ticket in just a few steps.We have over 1 million ferry fares being compared every day, and destinations available all around the world, so book your tickets with Direct Ferries today for a seamless travel experience. Unhelpful Customer Service not prepared to engage or help with simple requests. They continuously referred to me by my partners name when he has never contacted them, which I found condescending and unprofessional. I will never book with this company again and I advise others to steer clear. The best way to claim refunds or rebook tickets is via the company they were purchased from, whether that is a third-party retailer or the website Trainline. due to bad weather conditions, strikes, etc.). Customers can amend bookings free of charge up to check-in closing. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Really poor service - i would have nothing to do with this company. This policy is applied by the ferry operators and Ferryhopper is legally obligated to follow it. WebThe amount you'll be refunded when you cancel your booking will depend on the booking terms of the ferry company you're sailing with and the type of ticket you have booked. You can check the status of your refund using IRS Wheres My Refund? Our team will cancel your tickets and process your refund request. Cost per pax: S$70 one-way or S$118 2-ways Duration: 2.5 hours (1.5 hour boat ride + 1 hour check-in and immigration) Self-driving WebBritanny ferries advised us to reschedule the delivery with them directly since we could not get hold of anyone at Direct Ferries. Can I request a ticket cancellation/change on behalf of another passenger? What attractions are near Direct Ferries? NEVER, EVER AGAIN WITH THIS USELESS RIPP OFF COMPANY!!!! We can see that your complaint has been already handled and declined as there was no error from our side. Now Day 6, still no confirmation of my new booking for a weeks time.If read and actioned by DirectFerries, my booking reference is DFP 153669687 & Customer Services ticket #1523063 ..H E L P! Please note that a small cancellation fee of 6 (euros) per booking applies. We also ensure all reviews are published without moderation. I should have stayed with you ! Please don't hesitate to contact us, if you have any queries. Is it worth pursuing this with my travel insurance company or will I not be eligible for a refund This is my first negative review for a company. In case the email address or phone number used during the booking is not available anymore, we may require additional information in order to verify your identity and proceed with your request. Direct Ferries Ltd, 2-3 Three Rivers Business Centre, Felixstowe Road, Ipswich, Suffolk IP10 0BF, United Kingdom. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. We are committed to guaranteeing our customers privacy. According to the General Data Protection Regulation (EU) 2016/679 (GDPR), if you wish to change or cancel a ticket on behalf of another passenger, you must contact us from the same email address or phone number used for the booking. They send Google link with location but doesn't work on my phone or computer. Once this is done, they are required to either keep the canceled tickets and give you your refund or give you the canceled tickets, so that you can return them to our offices in Athens and receive your refund through Ferryhopper. We rank these restaurants and attractions by balancing reviews from our members with how close they are to this location. Reviewed 18 September 2020 via mobile. That is why we are trusted by over 2.5 million customers and counting. Megarian colonists claimed a direct line back to the founders of the city, Byzas, the son of the god Poseidon and the nymph Cerossa. With holidaymakers still owed millions of pounds for cancelled holidays and flights, many will be reluctant to rebook if their trip is cancelled. Refunds are always issued to the same credit / debit card that you used for your booking. Given the extraordinary circumstances surrounding the COVID-19 pandemic, we have adopted some temporary changes to our cancellation policy. This appears to be a charge made by Direct Ferries as when I looked at the Condor Ferries website no such charge was added.My advice is to book directly with the ferry company and not through a third party company. I was due to take the ferry with my fianc on 27th Dec 2022 however, on 10th December 2022 I was mugged and assaulted leading to my wallet being stolen and physical injuries. If you are still in Athens or planning to visit after your trip, you can return your tickets to Ferryhoppers offices at Andrea Syggrou Av. So now I just lost my money, because of their incompetence. Booking a ferry online is cheap, easy and fast with Direct Ferries. Examples of reimbursement requests include: Note: Disputed fares must be submitted within 30 days of purchase. The money being shown on day 5 as having been taken by FerriesDirect. 100% of travellers recommend this experience. You have been added to the mailing list. Please don't hesitate to contact us, if you have any queries. With our quick and simple ferry finder tool, finding a Direct Ferries Limited has its registered office in London, United Kingdom. On advise from someone on another site I emailed the top man at Brittany Ferries, Christophe Mathieu and a refund was authorised in days. Alternatively, subscribe to our newsletter to get inspiration from offers and popular travel destinations. Londra, Inghilterra, Southampton SO19 6AJ England. I recently booked the St Malo to Poole ferry with Direct Ferries. WebIf you are unable to travel after checking in at the terminal, request a refund at the terminal. If you are outside of Athens (e.g. Way better to just buy the tickets directly from the ferry companies themselves! They charged me 79.00 to cacel a booking. The standard procedure for changing a booking is to cancel the issued ticket and book a new one with the correct details. Traction tires are usually marked with a mountain/snowflake symbol, the letters M+S or All Season.. Just going round and round in circles with their staff via email. Go direct to the ferry operator. By the time I got a confirmation notice it was past a 48 hr before travel time and they would not change out going trip. You have been added to the directferries.co.uk mailing list. You may request a refund online or by phone: Please include the requested details as missing information may further delay your request. We booked with Direct Ferries, tried to amend it a few weeks before travelling. You will save yourself money and hassle by booking direct. WebAnswered: I need to travel to milna (brac) from hvar on thursday 18th august. Kind regards, Maya from Direct Ferries. Googled other phone numbers - all disconnected. Receive current traffic conditions, mountain pass reports, construction updates and more. Hi all. Also there is a choice of "lounges," but there is no explanation of the differences. I understand that the booking is no refundable however, given the situation I am in, I have no option but to request your compassionate and sensitive approach to my situation and grant me a refund. Buying a ticket was easy but now to see how the experience on board will be in a few months! We did so with Britanny Ferries. We also ensure all reviews are published without moderation. How older, less computer savvy, or with no smart phone can work this out is a true mystery. Date of experience: March 2022. Best price at the time of writing was 1449 Baht (about $41) for a 10-hour journey. I appreciate that they are extremely busy atm , but find this unacceptable. WebDirect Ferries is a multi platform impartial ferry ticketing service offering a quick and easy way to look, compare and book 1000's of scheduled ferry crossings to virtually any ferry If I misspell my name, is correction required? Regarding cases where you are required to pick up your paper tickets before the trip, please remember that the cancellation process is different if you have already collected them. We remain at your disposal. Our credit card was charged but we never received any confirmation or ticket information. If you have already picked up your paper tickets and you wish to cancel them, you have to return them in one of the following ways: We strongly recommend sending your tickets via registered post. I could find no way to contact other than amendment. Youre entitled to compensation of 25% of the ticket price for the affected part of your journey, if youre delayed for at least: If the delay is more than double the times set out above, your compensation will be 50% of the ticket price. DirectFerries.co.uk - the one stop ferry shop, a brand of Direct Ferries Ltd - all rights reserved. Dear customer, Many thanks for your review! There was nothing from you at all. Always remember anyone can post on the MSE forums, so it can be very different from our opinion.